1. First Important Lesson - "Know The Cleaning Lady"
During my second month of college, our professor gave us a pop quiz. I
was a conscientious student and had breezed through the questions,
until I read the last one: "What is the first name of the woman who
cleans the school?"
Surely this was some kind of joke. I had seen the cleaning woman
several times. She was tall, dark-haired and in her 50s, but how would
I know her name? I handed in my paper, leaving the last question blank.
Just before class ended, one student asked if the last question would
count toward our quiz grade.
"Absolutely," said the professor. "In your careers, you will meet many
people. All are significant. They deserve your attention and care, even
if all you do is smile and say "hello."
I've never forgotten that lesson. I also learned her name was Dorothy.
2. Second Important Lesson - "Pickup In The Rain"
One night, at 11:30 p.m., an older African American woman was standing
on the side of an Alabama highway trying to endure a lashing rainstorm.
Her car had broken down and she desperately needed a ride. Soaking wet,
she decided to flag down the next car.
A young white man stopped to help her, generally unheard of in those
conflict-filled 1960s. The man took her to safety, helped her get
assistance and put her into a taxicab.
She seemed to be in a big hurry, but wrote down his address and thanked
him. Seven days went by and a knock came on the man's door. To his
surprise, a giant console color TV was delivered to his home.
A special note was attached. It read: "Thank you so much for assisting
me on the highway the other night. The rain drenched not only my
clothes, but also my spirits. Then you came along. Because of you, I
was able to make it to my dying husband's bedside just before he passed
away. God bless you for helping me and unselfishly serving others."
Sincerely, Mrs. Nat King Cole.
3. Third Important Lesson - "Remember Those Who Serve"
In the days when an ice cream sundae cost much less, a 10 year-old boy
entered a hotel coffee shop and sat at a table. A waitress put a glass
of water in front of him. "How much is an ice cream sundae?" he asked.
"50¢," replied the waitress.
The little boy pulled his hand out of his pocket and studied the coins in it.
"Well, how much is a plain dish of ice cream?" he inquired. By now more
people were waiting for a table and the waitress was growing impatient.
"35¢!" she brusquely replied.
The little boy again counted his coins. "I'll have the plain ice
cream," he said. The waitress brought the ice cream, put the bill on
the table and walked away. The boy finished the ice cream, paid the
cashier and left.
When the waitress came back, she began to cry as she wiped down the
table. There, placed neatly beside the empty dish, were two nickels and
five pennies. You see, he couldn't have the sundae, because he had to
have enough left to leave her a tip.
4. Fourth Important Lesson - "The Obstacles In Our Path"
In ancient times, a King had a boulder placed on a roadway. Then he hid
himself and watched to see if anyone would remove the huge rock. Some
of the king's wealthiest merchants and courtiers came by and simply
walked around it. Many loudly blamed the King for not keeping the roads
clear, but none did anything about getting the stone out of the way.
Then a peasant came along carrying a load of vegetables. Upon
approaching the boulder, the peasant laid down his burden and tried to
move the stone to the side of the road. After much pushing and
straining, he finally succeeded. After the peasant picked up his load
of vegetables, he noticed a purse lying in the road where the boulder
had been. The purse contained many gold coins and a note from the King
indicating that the gold was for the person who removed the boulder
from the roadway. The peasant learned what many of us never understand
- "Every obstacle presents an opportunity to improve our condition."
5. Fifth Important Lesson - "Giving When It Counts"
Many years ago, when I worked as a volunteer at a hospital, I got to
know a little girl named Liz who was suffering from a rare and serious
disease. Her only chance of recovery appeared to be a blood transfusion
from her 5-year-old brother, who had miraculously survived the same
disease and had developed the antibodies needed to combat the illness.
The doctor explained the situation to her little brother, and asked the
little boy if he would be willing to give his blood to his sister. I
saw him hesitate for only a moment before taking a deep breath and
saying, "Yes, I'll do it if it will save her."
As the transfusion progressed, he lay in bed next to his sister and
smiled, as we all did, seeing the color returning to her cheeks. Then
his face grew pale and his smile faded. He looked up at the doctor and
asked with a trembling voice, "Will I start to die right away?".
Being young, the little boy had misunderstood the doctor; he thought he
was going to have to give his sister all of his blood in order to save
her.
Subject: Five Lessons About How To Treat People 
10/9/2008, 10:36 am
